Refund policy

Effective Date: October 1, 2025

We want you to love your purchase from D.DIB. If something isn’t right, we’ll work with you to make it right. Please review our policy below.

Eligibility for Returns & Refunds We do not accept returns or exchanges for size, color preference, or general dissatisfaction. Refunds or replacements are offered for items that are: Defective or damaged, Incorrect (wrong item received), Lost in transit

Reporting an Issue Issues must be reported within 30 days of delivery. Please email us at ddibapparel@gmail.com with: Your order number, A brief description of the issue , Clear photo evidence (if applicable)

Refunds & Replacements Once your claim is approved, we’ll issue a replacement at no cost or process a refund to your original payment method. Shipping costs are non-refundable, except in cases where we made an error.

Processing Time Refunds are typically processed within 5–10 business days after approval. Replacement orders are placed immediately after approval.